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News Release | U.S. PIRG Education Fund | Consumer Protection

Report: Analysis of Payday Complaints Reveals Need for Stronger Federal Protections

Consumer complaints about payday loans to the Consumer Financial Protection Bureau (CFPB) show a critical need for strengthening the agency’s proposed rule to rein in payday loans and other high-cost lending, according to a report released today by the U.S. PIRG Education Fund.

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Report | TexPIRG Education Fund | Consumer Protection

Predatory Loans & Predatory Loan Complaints

This is the seventh in a series of reports that review complaints to the Consumer Financial Protection Bureau. In this report, we explore consumer complaints about predatory loans, categorized in the database as payday loans, installment loans, and auto title loans.

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Blog Post | Consumer Protection

Good news! CFPB Adding Consumer Ratings of Company Responses to Complaint Database | Ed Mierzwinski

The CFPB is making a good public consumer complaint database better. In 2015, the CFPB added optional consumer narratives, or stories, to its public consumer complaint database, giving other consumers, researchers and even other firms a new way to help study complaint patterns. Now, it will give consumers a chance to “rate the company’s handling of his or her complaint on a one-to-five scale and provide a narrative description in support of the rating.”

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News Release | U.S. PIRG | Public Health

More Than 350,000 Urge KFC to Prevent Abuse of Antibiotics in Its Chicken Supply

Today, representatives from the U.S. Public Interest Research Group (U.S. PIRG), the Natural Resources Defense Council (NRDC) and the Food Animals Concern Trust (FACT) will deliver more than 350,000 petitions from consumers nationwide to Kentucky Fried Chicken’s (KFC) headquarters in Louisville, while calling on the nation’s largest fried chicken chain to end the routine use of antibiotics by chicken producers in its supply chain. The petition signatures were also collected by the Center for Science in the Public Interest and CREDO Action. 

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News Release | U.S. PIRG | Consumer Protection

CFPB Turns 5 Years Old, PIRG Celebrates Accomplishments, Warns of Ongoing Threats

This week, on July 21, the Consumer Financial Protection Bureau turns 5 years old. The CFPB, a brainchild of then-professor Elizabeth Warren, was championed by U.S. PIRG and Americans for Financial Reform (AFR), a PIRG-backed coalition of civil rights and community groups, as part of Wall Street Reform legislation enacted in the wake of the 2008 financial collapse triggered by risky bank practices. U.S. PIRG warned, however, that the successful bureau, the first federal financial agency with only one job, protecting consumers, faces continued threats.

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Media Hit | Make VW Pay

This Couple Is Driving Cross-Country To Return Their Polluting Jetta To VW Headquarters

Upset that Volkswagen deceived them into buying a not-so-clean diesel, Marcus Moench and Elisabeth Caspari are driving from Colorado to VW’s headquarters in Virginia to return their Jetta SportWagen TDI and drop off 20,000 petitions. I spoke with them about their journey. Here’s what they had to say.

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Media Hit | Make VW Pay

VW diesel owners on cross-country drive make Chicago stop to raise awareness

A Colorado couple on a cross-country drive to return their 2011 diesel Volkswagen Jetta to the automaker's U.S. headquarters in Virginia stopped in Chicago on Friday to raise awareness about the emissions scandal.

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Media Hit | Make VW Pay

Volkswagen diesel protesters stop by auto show

But now, after U.S. auto regulators revealed the automaker had installed software designed to cheat on emissions testing of VW diesel vehicles, the Boulder residents are driving cross-country to Volkswagen of America’s headquarters in Herndon, Va., to protest. They aren't the only ones.Greenpeace protesters have shown up in Europe to raise awareness of the issue as well.

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News Release | TexPIRG | Health Care

TexPIRG Commends Congressman Doggett for Protecting Texas consumers from Crippling Drug Costs

The high cost of prescription drugs has been a perennial concern for Texas consumers. Rising prescription drug costs burden all Texans through rising health insurance premiums, rising costs for businesses, and a growing burden on state and federal budgets. In recent years, a new crop of life-changing yet extraordinarily expensive specialty drugs have come on the market, bringing new urgency to the issue. 

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News Release | TexPIRG | Health Care

TexPIRG Commends Congressman Doggett for Protecting Texas consumers from Crippling Drug Costs

The high cost of prescription drugs has been a perennial concern for Texas consumers. Rising prescription drug costs burden all Texans through rising health insurance premiums, rising costs for businesses, and a growing burden on state and federal budgets. In recent years, a new crop of life-changing yet extraordinarily expensive specialty drugs have come on the market, bringing new urgency to the issue. 

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Report | TexPIRG Education Fund | Consumer Protection

The Unfriendly Skies

It seems as if every consumer has an airline problem story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they have a number of new rights as well as a right to complain, both to the airline and to the government. This report tracks five years of consumer complaints and highlights which airlines received the most complaints and what kinds of complaints were most common.

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Report | TexPIRG Education Fund | Tax

Following the Money 2014

This report, TexPIRG Education Fund’s fifth annual evaluation of state transparency websites, finds that states are making progress toward comprehensive, one-stop, one-click transparency and accountability for state government spending. Over the past year, new states have opened the books on public spending and several states have adopted new practices to further expand citizens’ access to critical spending information.

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Report | TexPIRG Education Fund | Public Health

Coalition of Texas Organizations calling on Randalls for GMO labeling

As a coalition of small local farmers, grocery stores, and public health, consumer and environmental advocates in Texas, we write to ask Randalls CEO, Robert L. Edwards, to support small farmers, grocers, and consumers by agreeing to label GMOs on all Safeway store brand products.

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Report | TexPIRG Education Fund | Public Health

A Year of Progress

As of 2013, 90% of the corn and 93% of the soy grown in the U.S. are GMO varieties, and by the mid-2000s, 87% of the domestic canola crop was genetically modified. Despite USDA and FDA regulations leaving consumers in the dark, many companies have been responding independantly to the overwhelming consumer support for GMO labeling.

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Report | TexPIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

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Blog Post | Transportation

Don’t Believe the Hype – Millennials’ Transportation Habits Are Changing | Sean Doyle

Despite news stories claiming that Millennials are buying up cars at record rates, the reality is quite different. After adjusting previous studies to account for differences in the size of the generations measured, on a per-capita basis, Millennials are 29 percent less likely than members of Generation X to own a car.

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Blog Post | Consumer Protection

Our new "CFPB Can Help" video is live | Ed Mierzwinski

Please like and share our new video short (it's less than a minute) letting consumers know how the "CFPB can help." The CFPB, of course, is the Consumer Financial Protection Bureau, established as part of the Wall Street Reform and Consumer Protection Act of 2010.

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Blog Post | Transportation

All Americans Deserve Clean Air to Breathe, On Earth Day and Every Day | Sean Doyle

U.S. DOT asks if we should measure global warming pollution from transportation.

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Video Blog | Consumer Protection

John Oliver Takes Aim At Credit Reports In 'Last Week Tonight'

Last Week Tonight with John Oliver explained how credit reports play a surprisingly large role in our lives, but even more surprising is how often they contain critical mistakes. John Oliver helps credit bureaus see why this is a problem – and that Judy still hasn’t been able to resolve her mixed up identity.

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Blog Post | Consumer Protection

Time To Defend CFPB as Senate Banking Committee Aims Sights at It | Ed Mierzwinski

UPDATED 12 April: The Senate Banking Committee held a stacked hearing on "Assessing Consumer Regulations" yesterday (5 April), although our one pro-consumer witness and pro-CFPB Senators defended consumer protection ably as three industry-backed witnesses and their supporters on the committee had a great deal of trouble proving their case that the CFPB should be dismantled. Tomorrow morning, (7 April) CFPB Director Richard Cordray will present the statutory "Semi-Annual Report of the CFPB" to the committee. We submitted a statement to be entered into the hearing record, as did other Americans for Financial Reform coalition members.

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