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News Release | U.S. PIRG | Consumer Protection

CFPB Issues Record $100 Million Fine on Wells Fargo For "Beyond Outrageous" Sales Practices

On September 8 the CFPB announced a record $100 million civil penalty plus consumer restitution against Wells Fargo, among the  nation’s largest banks, for a series of unfair and abusive sales practices by “thousands” of employees that included opening “secret” accounts for “hundreds of thousands” of existing customers, solely to meet sales goals to receive financial incentives. The CFPB action was joined by simultaneous orders announced by the U.S. Office of the Comptroller of the Currency (OCC) ($35 million civil penalty) and the City of Los Angeles ($50 million civil penalty). Our statement follows.

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News Release | U.S. PIRG Education Fund | Consumer Protection

Report: Analysis of Payday Complaints Reveals Need for Stronger Federal Protections

Consumer complaints about payday loans to the Consumer Financial Protection Bureau (CFPB) show a critical need for strengthening the agency’s proposed rule to rein in payday loans and other high-cost lending, according to a report released today by the U.S. PIRG Education Fund.

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Report | TexPIRG Education Fund | Consumer Protection

Predatory Loans & Predatory Loan Complaints

This is the seventh in a series of reports that review complaints to the Consumer Financial Protection Bureau. In this report, we explore consumer complaints about predatory loans, categorized in the database as payday loans, installment loans, and auto title loans.

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Blog Post | Consumer Protection

Good news! CFPB Adding Consumer Ratings of Company Responses to Complaint Database | Ed Mierzwinski

The CFPB is making a good public consumer complaint database better. In 2015, the CFPB added optional consumer narratives, or stories, to its public consumer complaint database, giving other consumers, researchers and even other firms a new way to help study complaint patterns. Now, it will give consumers a chance to “rate the company’s handling of his or her complaint on a one-to-five scale and provide a narrative description in support of the rating.”

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News Release | U.S. PIRG | Public Health

More Than 350,000 Urge KFC to Prevent Abuse of Antibiotics in Its Chicken Supply

Today, representatives from the U.S. Public Interest Research Group (U.S. PIRG), the Natural Resources Defense Council (NRDC) and the Food Animals Concern Trust (FACT) will deliver more than 350,000 petitions from consumers nationwide to Kentucky Fried Chicken’s (KFC) headquarters in Louisville, while calling on the nation’s largest fried chicken chain to end the routine use of antibiotics by chicken producers in its supply chain. The petition signatures were also collected by the Center for Science in the Public Interest and CREDO Action. 

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News Release | U.S. PIRG | Consumer Protection, Make VW Pay

Volkswagen’s $1000 Gift Cards Fall Short

Statement by Mike Litt, National Consumer Advocate with U.S. PIRG, on Volkswagen’s offer of $1,000 in gift cards to customers affected by its emission scandal.

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News Release | TexPIRG | Consumer Protection

TexPIRG Recommends Staying Away From Paid Monitoring Services as FTC announces LifeLock settlement

Credit monitoring and other services that are usually offered to data breach victims and other concerned consumers do nothing to prevent identity theft; they only detect certain types of fraud after it has occurred. 

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News Release | U.S. PIRG | Consumer Protection

PIRGs, Others Ask CFPB & FTC To Investigate Experian/T-Mobile Data Breach

In a letter sent today, a number of state PIRGs and other leading privacy and consumer groups urged the CFPB and FTC to fully investigate the recent breach of an Experian subsidary that exposed 15 million T-Mobile customer and applicant records to the threat of new account identity theft. The letter asked whether the regulators could require Experian and the other two nationwide credit bureaus -- TransUnion and Equifax -- to give victims free security freezes to protect their credit reports.

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How Volkswagen Could Compensate Diesel Owners

We explain the core demand of our "Make VW Pay Campaign" in this story by New York Times columnist Ron Lieber:

He asks: "Why not just ask for whatever the cars were worth on the day before news of the scandal broke"

Our reply: "Ed Mierzwinski, consumer program director at U.S. PIRG, says that the drivers deserve more."

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News Release | U.S. PIRG | Consumer Protection, Make VW Pay

We Launch “Make VW Pay Campaign” Over EPA Cheating Scandal

Today we launched a “Make VW Pay Campaign” as VW's CEO resigned over the scandal surrounding its "defeat device" scheme (and subsequent cover-up) to trick EPA pollution monitoring computers in nearly half a million diesel cars sold in the U.S. We are demanding a full rebate in buy backs to customers and other accountability.

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Report | TexPIRG Education Fund | Consumer Protection

Big Banks, Big Complaints

This report is the first of several that will review complaints to the CFPB nationally and on a state-by-state basis. In this report we explore consumer complaints about bank accounts and services with the aim of uncovering patterns in the problems consumers are experiencing with their banks.

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Report | TexPIRG Education Fund | Transportation

Moving Off the Road

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Report | TexPIRG Education Fund | Transportation

A New Direction

The time has come for America to hit the “reset” button on transportation policy—replacing the policy infrastructure of the Driving Boom years with a more efficient, flexible and nimble system that is better able to meet the transportation needs of the 21st century.

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Report | TexPIRG Education Fund | Tax

Following the Money 2013

Every year, state governments spend tens of billions of dollars through contracts with private entities for goods and services, subsidies to encourage economic development, grants, and other forms of spending. Accountability and public scrutiny are necessary to ensure that state funds are well spent.

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Report | TexPIRG Education Fund | Budget

Transparency In City Spending

The ability to see how government uses the public purse is fundamental to democracy. Transparency in government spending checks corruption, bolsters public confidence, improves responsiveness, and promotes greater effectiveness and fiscal responsibility.

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Blog Post | Financial Reform

CFPB Criticizes Banks Re Account Opening and Overdrafts, Offers Consumer Tips | Ed Mierzwinski

Today, the CFPB is holding a field hearing in Louisville on problems consumers face when opening bank accounts. It finds that big banks frequently offer consumers expensive accounts where they risk overdraft fees instead of affordable accounts. Further, the CFPB finds that the practices of specialty "bad check" credit bureaus make it harder to open accounts. The CFPB issued warnings to both the banks and credit bureaus while providing consumers with new tips and advice.

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Blog Post | Financial Reform

Debating trade and consumer protection in Brussels today | Ed Mierzwinski

I am in Brussels today debating consumer protection and the proposed US-European trade treaty known as the TransAtlantic Trade and Investment Partnership or TTIP. Today's public event, and a second public meeting tomorrow (Wednesday with live webstream 9am-noon DC time) comparing the CFPB to its European counterparts, are sponsored by the PIRG-backed TransAtlantic Consumer Dialogue.

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Blog Post | Consumer Protection, Make VW Pay

Report Back on the VW Road Trip | Mike Litt

After driving 1,671 miles from Colorado over the course of 12 days, the big day arrived -- Marcus and Elisabeth made it to headquarters on Tuesday at 2 PM. I joined them to return their 2011 Jetta SportWagen TDI and deliver over 20,000 of our petitions to Volkswagen. 

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Blog Post | Consumer Protection, Make VW Pay

Detroit Auto Show | Kathryn Lee

Marcus and Elisabeth made their way to the Detroit Auto Show over the weekend. As they drove across the country, on a mission to return their TDI to Volkswagen corporate headquarters in Virginia, the couple has been making stops along the way. The just missed Mathias Mueller as he toured the US, stopping at the Detroit Auto Show to try to make amends with customers. Saturday was the first day the show was open to the public. Marcus and Elisabeth first met with press across the street of the event and then went into building, heading straight to the Volkswagen booth.

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Blog Post | Public Health, Food

The foundation is crumbling | Bill Wenzel

What was missing from President Obama's visionary plan for medical progress? 

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