Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

TexPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, TexPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, TexPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

News Release | U.S. PIRG Education Fund | Consumer Protection

Coronavirus worry triggers most surgical mask, sanitizer prices to spike at least 50% on Amazon

As the Coronvirus outbreak became more widespread, the price of most of the sanitizers and masks rose at least 50 percent higher than the 90-day average. Even one in six products sold directly by Amazon saw prices rise at least 50 percent higher in February

> Keep Reading
News Release | TexPIRG Education Fund | Consumer Protection

New investigation: Supermarkets failing to warn public about food recalls

Americans are not hearing about food recalls, and that communication breakdown is having serious repercussions for public health. For example, less than two years ago, people kept getting sick for months after 12 million pounds of Salmonella-contaminated beef was recalled. The pattern has repeated for other recalls even when news outlets have publicized warnings from food safety agencies.

A new report finds that most grocery stores -- which should be some of the best sources for consumers to learn about recalls -- don’t make it easy for consumers to find. TexPIRG Education Fund’s Food Recall Failure: Will your supermarket warn you about hazardous food? scorecard gave a failing grade to 84 percent of the nation’s 26 largest supermarket chains. Chains receiving a failing grade include HEB,and Whole Foods. Shoppers can search for their grocery store on the organization’s website.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Hack doesn’t absolve Equifax of being careless with consumers’ data

Congress must hold companies accountable for failing to protect condumers' confidential information.

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News Release | TexPIRG Education Fund | Consumer Protection

Meat recalls remain high; produce and processed food recalls drop

Contaminated food, from Tyson's chicken strips containing chunks of metal to E. coli-laden romaine lettuce, posed a serious danger to Americans’ health in 2019. TexPIRG Education Fund crunched last year’s numbers for its How Safe Is Our Food? report and found that while recalls for produce and processed food have fallen 34 percent since 2016, recalls for meat and poultry have increased slightly since then -- and are up 65 percent since 2013. 

 

“Consumers shouldn't have to worry that their next bite might sicken or kill them, especially when food safety agencies leave so many solutions in the pantry,” said TexPIRG Director Bay Scoggin. “Our analysis suggests that when commonsense protections are implemented, our food gets safer.”

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Critical Product Safety Legislation Introduced in House by Representative Rush

U.S. Rep. Bobby Rush releases legislation to increase transparency around important product injury and death data. 

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The Watchdog: Tornado damage attracts bad guys, but here’s one who got away — and more Watchdog tales

new report from TexPIRG, a consumer public-interest group, accuses AutoNation, the nation’s largest auto retailer, of selling cars that required recall repairs that weren’t done.

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News Release | U.S. PIRG Education Fund | Consumer Protection

Deadly infant products sold after recalls at T.J. Maxx, Marshalls, HomeGoods

The U.S. Consumer Product Safety Commission (CPSC) announced today that discount stores T.J. Maxx, Marshalls and HomeGoods sold 19 different recalled products to consumers between 2014 and 2019. In the case of five products, the stores’ parent company TJX initiated the recall. The products included the Rock ‘N Play and Kids II inclined infant sleepers, which are responsible for a number of fatalities, rattles that can break and pose a choking hazard, and electronics that overheat or explode. 

> Keep Reading
News Release | TexPIRG Education Fund | Consumer Protection

New government data & TexPIRG investigation reveal unsafe toys impact on kids

More than 226,000 kids went to the emergency room in 2018, according to newly released data from the U.S. Consumer Product Safety Commission--the majority from choking hazards.  TexPIRG Education Fund released its 34th-annual Trouble in Toyland report on the same day to help identify dangerous products still for sale in 2019 and provides tips for parents and gift-givers. 

 

“Toys have become safer over the last three decades, but dangerous and toxic toys remain on store shelves. With that in mind, parents need to be vigilant to keep their kids healthy and safe,” said  Lauren Banister, TexPIRG Education Fund Associate. “Manufacturers and regulators must do more to ensure all toys are hazard-free before they end up in a child’s hands.”

While stronger safety standards have significantly reduced the number of dangerous toys for sale, problems persist. TexPIRG Education Fund has identified three categories of toys that parents should be on the lookout for: detectable dangers, hidden toxics and hazards, and recalled toys.

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

Heartburn medication recalls continue due to carcinogen concerns

The U.S. Food and Drug Administration (FDA) has confirmed today that the drug manufacturers Dr. Reddy’s and Perrigo have initiated a voluntary recall of all of their generic versions of Zantac (ranitidine) -- commonly used to treat heartburn -- due to carcinogen contamination.

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Report | TexPIRG | Consumer Protection

Why You Should Get a Security Freeze before Your Information is Stolen

If and when someone does steal enough of your information to commit any form of identity theft (new account financial identity theft, theft of medical services, theft of tax refunds, etc.) there is really only one type of identity theft that you can stop before it happens: New account identity theft, where someone opens a new account in your name.

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Report | TexPIRG | Consumer Protection

Why You Should Get a Security Freeze before Your Information is Stolen

If and when someone does steal enough of your information to commit any form of identity theft (new account financial identity theft, theft of medical services, theft of tax refunds, etc.) there is really only one type of identity theft that you can stop before it happens: New account identity theft, where someone opens a new account in your name.

> Keep Reading
Report | TexPIRG Education Fund | Consumer Protection

Trouble in Toyland 2014

Among the toys surveyed this year, we found numerous choking hazards and five toys with concentrations of toxics exceeding federal standards. In addition to reporting on potentially hazardous products found in stores in 2014, this installment of the report describes the potential hazards in toys and children’s products.

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Report | TexPIRG Education Fund | Consumer Protection

The Unfriendly Skies

It seems as if every consumer has an airline problem story—how they were trapped on the tarmac, tricked by fees, missed their connection, or lost their bag. What many consumers don’t know is that they have a number of new rights as well as a right to complain, both to the airline and to the government. This report tracks five years of consumer complaints and highlights which airlines received the most complaints and what kinds of complaints were most common.

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Report | TexPIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

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Blog Post | Consumer Protection

1 Year After Equifax Data Breach, Here's Everything You Need To Know

One year after announcing the biggest data breach in history, Equifax still hasn’t been held accountable or provided the information and tools consumers need to protect themselves. Since Equifax won’t help protect consumers, TexPIRG is stepping in.

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Blog Post | Consumer Protection

ID Theft & Privacy Checklists | Mike Litt

Today, we're releasing our revamped Identity Theft and Online Privacy resources.

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Blog Post | Consumer Protection

Consumer Tips and FAQ about the Equifax Breach | Mike Litt

Hackers gained access to the personal data of over 145 million Americans in the Equifax breach. Here are some recommended actions consumers can take to protect themselves and answers to frequently asked questions.

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Blog Post | Public Health, Consumer Protection

#KickTheCan: BPA still found in many grocery stores’ canned foods | Dev Gowda

We’re all told to watch out for BPA in drinking bottles and baby products. But how about BPA in the cans that contain our food? A recent study by Center for Environmental Health (CEH) reveals that the toxic chemical BPA is readily found in canned foods. BPAs are often used in the liners of canned food to keep the aluminum from interacting with the food.

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Blog Post | Consumer Protection

CFPB Is On The Job Protecting Consumers | Ed Mierzwinski

While powerful special interests, Senators, the Chairman of the House Financial Services Committee and the White House call for dismantling the CFPB, firing its excellent director, or worse, CFPB continues to be an agency that is on the job, conducting business as usual to protect consumers. Its latest "Monthly Complaint Snapshot" is an open window into the many reasons we need a strong CFPB.

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News Release | U.S. PIRG Education Fund

The Small Business Administration (SBA) announced Tuesday that the personal information of nearly 8,000 business owners applying for federal disaster loans had been exposed. The breach affects applicants to the Economic Injury Disaster Loan program (EIDL), and may have included names, Social Security numbers, addresses, birth dates, email addresses, phone numbers, citizenship statuses and insurance information.

News Release | TexPIRG Education Fund

A bipartisan group of nine Texas legislators are calling on the country’s top online marketplaces to crack down on price gouging amidst the novel coronavirus (COVID-19) outbreak. Together, 346 legislators representing 45 states, joined TexPIRG Education Fund in sending a letter Tuesday urging Amazon, Craigslist, eBay, Facebook and Walmart to quickly implement preventative measures on their platforms to ensure that consumers don’t get taken advantage of during this public health crisis. Less than two weeks ago, 33 attorneys general sent a similar letter to the same companies.

“We believe you have an ethical obligation and patriotic duty to help your fellow citizens in this time of need by doing everything in your power to stop price gouging in real-time,” the letter reads, in part.

Since the beginning of the outbreak, the cost of critical health supplies has spiked dramatically on online platforms. An analysis last month from the U.S. PIRG Education Fund found that existing monitoring on Amazon’s platform was not preventing significant price hikes. In particular, the cost of most hand sanitizers and masks rose at least 50 percent higher than the 90-day average. Since then, more than 335,000 Americans have signed PIRG’s petition calling on Amazon to protect consumers from price gouging.

News Release | U.S. PIRG

Marriott, the world’s largest hotel chain in terms of guest rooms, disclosed Tuesday that up to 5.2 million customers were impacted by a security breach related to the company’s loyalty app.

News Release | TexPIRG Education Fund

Texas Attorney General Ken Paxton did not join in the call to the country’s top online marketplaces to crack down on price gouging amidst the novel coronavirus (COVID-19) outbreak. A bipartisan group of 33 attorneys general, led by Pennsylvania Attorney General Josh Shapiro along with co-leading Attorneys General Hector Balderas (NM), William Tong (CT), and T.J. Donovan (VT), sent a letter today urging the companies -- Amazon, Craigslist, eBay, Facebook and Walmart -- to quickly implement preventative measures on their platforms to ensure that consumers don’t get taken advantage of during this public health crisis.

Consumer Protection

Record volume of CFPB complaints encapsulates why Americans need greater financial protection

A U.S. PIRG report finds that complaints filed with the Consumer Financial Protection Bureau reached record numbers in April. Credit reporting complaints, which historically top the list, increased by more than 20,000.

 

Consumer Protection

Rich Cordray offers expert consumer tips with U.S. PIRG advocates via Zoom

During an online panel organized by U.S. PIRG, former CFPB Director Rich Cordray warned that this difficult time will likely last longer than most believe, and that consumers need protections such as mortgage relief and a halt on evictions for nonpayment of rent in order to weather it.

 

Consumer Protection

Suppliers are gouging health care providers. 100-plus mayors are calling for federal action.

More than 100 mayors and county executives joined U.S. PIRG in sending a letter to the Trump administration urging the federal government to invoke the Defense Production Act to increase production of critical medical supplies, and to establish a system to distribute those supplies to front line workers.

 

Consumer Protection

Data breach may have exposed personal data of 5.2 million Marriott guests

On March 31, Marriott disclosed its second data breach in 16 months, this time related to its loyalty app. The hack exposed the personal data of 5.2 million guests, putting them at risk of phishing schemes.

 
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