Consumer Protection

PROTECTING CONSUMER SAFETY—Toys should not be toxic or dangerous for children to play with. Our food should not make us sick. The terms for banking and credit accounts should be clear and easy to understand.

LOOKING OUT FOR CONSUMERS

TexPIRG’s consumer program works to alert the public to hidden dangers and scams and to ban anti-consumer practices and unsafe products.

TROUBLE IN TOYLAND

For 30 years, TexPIRG’s "Trouble In Toyland" report has surveyed store shelves and identified choking hazards, noise hazards and other dangers. Our report has led to at least 150 recalls and other regulatory actions over the years.

Get our tips for avoiding dangerous toys.

BIGGER BANKS, BIGGER FEES

In April, TexPIRG released a report in which we surveyed more than 350 bank branches and revealed that fewer than half of branches obeyed their legal duty to fully disclose fees to prospective customers, while one in four provided no fee information at all. We also found that despite widespread stories about the “death” of free checking, free and low-cost checking choices are still widely available, if consumers shop around.

Find out how to beat high bank fees.

SEE ALL CONSUMER RESOURCES

Issue updates

Blog Post | Consumer Tips, Consumer Protection

Waking up to the dangers of inclined infant sleepers | Teresa Murray

If you’re stunned that safety standards for inclined sleepers weren’t required before, get this: The new rules don’t take effect for a year. That’s one of the problems in the world of infant sleep.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Statement: U.S. PIRG helps reintroduce Rep. Maloney’s Overdraft Protection Act

Rep. Carolyn Maloney (NY-12) hosted a press conference with U.S. PIRG and other consumer advocacy organizations on Wednesday to reintroduce the Overdraft Protection Act.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

U.S. PIRG applauds Congressional repeal of the OCC’s ‘Fake Lender’ Rule

Our statement on passage of a Congressional Review Act resolution that would protect consumers from predatory moneylenders.

> Keep Reading
News Release | US PIRG | Consumer Protection

Statement: Safe Sleep Act passes House, awaits vote in Senate

In an effort to protect infants from unsafe consumer products, the U.S. House of Representatives on Wednesday passed the Safe Sleep for Babies Act of 2021.

> Keep Reading
News Release | Consumer Protection

Senate confirms Lina Khan as Federal Trade Commission commissioner

The U.S. Senate voted Tuesday to confirm Columbia University Professor Lina Khan, a noted antitrust and anti-monopoly law expert, as a Federal Trade Commission Commissioner. U.S. PIRG supported President Joe Biden's nomination of Khan to the FTC and called on senators to confirm her based on her almost unparalleled qualifications. 

> Keep Reading

Pages

News Release | TexPIRG | Consumer Protection

2021-22 legislative session ends with progress on health care, transportation

As the state legislative session wraps up, the advocacy group TexPIRG says that while the Legislature delivered for Texans on prescription drug price transparency and the expansion of telehealth, on the whole, lawmakers didn’t do enough to help their constituents.

“Given the high-profile opportunities to  winterize our electrical grid, hold companies liable for mistreating consumers and prevent the spread of COVID-19, Texans expected better results from the Legislature,” said Bay Scoggin, TexPIRG director.

> Keep Reading
News Release | US PIRG | Public Health, Consumer Protection

Statement: CPSC vote to regulate infant sleep products will save lives

The U.S. Consumer Product Safety Commission approved tough new standards Wednesday to regulate several infant sleep products for the first time.

> Keep Reading
News Release | US PIRG Education Fund | Public Health, Consumer Protection

Statement: New FDA plan to reduce toxic metal in baby food falls short

A month after announcing a weak plan to reduce heavy metals in baby food, the Food and Drug Administration (FDA) announced a new plan Thursday aimed at making baby food safer over the next several years.

> Keep Reading
News Release | TexPIRG | Consumer Protection

Safe streets coalition slams HB19 for making roads more dangerous

A bill that the state House Judiciary and Civil Jurisprudence Committee debated about Tuesday could put millions of Texans at risk on the road. House Bill 19, introduced by Rep. Jeff Leach, would alter state laws concerning citizens’ rights following a crash with a commercial vehicle. The bill would essentially shield careless corporations from the consequences of their actions when they put fleets of commercial vehicles on the roads.

> Keep Reading

A week's worth of help and tips during Consumer Protection Week

Being a consumer is a tough job. Really tough. During National Consumer Protection Week, which runs through March 6, the U.S. PIRG Education Fund staff is offering a daily dose of tips and advice to help you navigate life’s biggest consumer challenges.

> Keep Reading

Pages

Report | TexPIRG Education Fund | Consumer Protection

Debt Collectors, Debt Complaints

This is the fifth in a series of reports that review complaints to the CFPB nationally and on a state-by-state level. In this report we explore consumer complaints about debt collection, with the aim of uncovering patterns in the problems consumers are experiencing with debt collectors and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

> Keep Reading
Report | TexPIRG Education Fund | Consumer Protection

Credit Cards, Consumer Complaints

In this report we explore consumer complaints about credit cards with the aim of uncovering patterns in the problems consumers are experiencing with their credit cards and documenting the role of the CFPB in helping consumers successfully resolve their complaints.

> Keep Reading
Report | TexPIRG Education Fund | Consumer Protection

Trouble in Toyland

The 2013 Trouble in Toyland report is the 28th annual U.S. Public Interest Research Group (PIRG) survey of toy safety. In this report, U.S. PIRG provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

> Keep Reading
Report | TexPIRG Education Fund | Consumer Protection

Big Banks, Big Complaints

This report is the first of several that will review complaints to the CFPB nationally and on a state-by-state basis. In this report we explore consumer complaints about bank accounts and services with the aim of uncovering patterns in the problems consumers are experiencing with their banks.

> Keep Reading
Report | TexPIRG Education Fund | Consumer Protection

Trouble in Toyland 2012

The 2012 Trouble in Toyland report is the 27th annual TexPIRG survey of toy safety. In this report, TexPIRG provides safety guidelines for consumers when purchasing toys for small children and provides examples of toys currently on store shelves that may pose potential safety hazards.

> Keep Reading

Pages

Blog Post | Consumer Protection

Here’s how we’re protecting consumers amid the pandemic | Bay Scoggin

The spread of coronavirus across the country is a serious threat to our health and financial security. We here at TexPIRG are working from home and wishing everyone health, calm, and plenty of hand-washing.

During this time, we must ensure that consumers are protected from those who would take advantage of the pandemic situation and that everyone has access to what they need to stay healthy and prevent the spread of this disease. 

The changes occurring to our daily lives and the whole country is overwhelming. We’ll get through it by working together, so we wanted to offer some information on what TexPIRG is working on.

> Keep Reading
Blog Post | Consumer Protection

Student resources during COVID-19 | Lauren Banister

As we enter spring break, I wanted to share some important resources as our campuses transition to online classes. 

This change to our daily lives - and the whole country - may feel overwhelming. We’ll get through it together and so we wanted to offer some information for students who may be especially struggling to adjust to this major transition. 

As you are most likely aware, UT Austin has extended it’s spring break an additional week and will resume classes on March 30th. 

TexPIRG is happy to provide the following resources for students during this time.

> Keep Reading
Blog Post | Consumer Protection

In the wake of the Capital One data breach, Ed Mierzwinski and Adam Garber explain how to protect your credit

Were you affected by the Capital One breach, one of the largest thefts of data from any bank to date?

> Keep Reading
Blog Post | Consumer Protection

Letter to Gov. Abbott: Sign SB1264 | Bay Scoggin

Today, TexPIRG asked the Governor to get SB1264 off his desk and into law, protecting consumers with non-federal health plans from ever having to deal with surprise medical bills again. Check out what we had to say.

> Keep Reading
Blog Post | Consumer Protection

State PIRGs go to Washington for Consumer Lobby Day

Members of Congress hear repeatedly from lobbyists for corporate special interests in their offices and at fundraisers. How can consumer advocates balance the scales?

> Keep Reading

Pages

Blog Post

Until recently, I did not have estate and end-of-life planning in mind, but it was the natural next step in my quest to be a responsible adult, with a nudge from the existential threat of the COVID-19 pandemic.

Blog Post

Advance directives are legal instructions that include a living will (different from a regular will) and a health care proxy. In them, you state what treatments you do or don’t want at the end of your life and who you want making health care decisions for you if you can’t. 

Blog Post

Before listening to In Case You Get Hit By a Bus, I didn’t know about insurance that covers the costs of long-term care, such as home health care or nursing home care, for people who need assistance with daily living activities. 

Blog Post

Getting my finances in order has been a work in progress over several years, starting with tackling credit card debt, paying off my car loan and then building an emergency fund. 

After clearing those hurdles, I set more defined financial goals and plans in motion this year, including automatic deposits into new investment accounts.

News Release | U.S. PIRG

Rohit Chopra will be the new director of the Consumer Financial Protection Bureau (CFPB). By a vote of 50-48 on Thursday, the Senate confirmed that the Federal Trade Commission (FTC) commissioner will take on the top position at the CFPB. 

Mike Litt, U.S. PIRG’s consumer campaign director, issued the following statement.

Consumer Protection

The FCC is starting to fight back against robocalls

Research found that, despite the FCC's recent action, phone companies aren't doing enough to block spoofed calls and scam calls, despite a new law.

 

Consumer Protection

'Trouble in Toyland' report helps parents avoid potential toy hazards

TexPIRG Education Fund has released its annual "Trouble in Toyland" report to help identify potentially dangerous toys as many Americans begin gift shopping for the holiday season. This year poses an extra challenge to the many parents working from home during the pandemic while trying to keep kids of multiple ages busy with safe activities.

 

Consumer Protection

Auto Loan Complaints Rise

A review of complaints to the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database reveals a sharp spike in consumer complaints about auto purchasing, leasing and finance since the beginning of the pandemic.

 

Consumer Protection

As the pandemic goes on, consumer complaints continue at a record pace

A U.S. PIRG Education Fund analysis has found that since March 2020, public consumer complaints at the federal Consumer Financial Protection Bureau have skyrocketed, setting a new monthly record each month. During this period, one in five complaints concerning mortgages, student loans or vehicle financing has mentioned the coronavirus crisis.

 
View AllRSS Feed

Consumer Alerts

Join our network and stay up to date on our campaigns, get important consumer updates, and take action on critical issues.
Optional Member Code

Support Us

Your donation supports TexPIRG's work to stand up for consumers on the issues that matter, especially when powerful interests are blocking progress.




TexPIRG is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to social change.