ID Theft & Privacy Checklists

Here are U.S. PIRG's identity theft and privacy tips, including descriptions of different types of ID theft; checklists for preventing, detecting, and resolving ID theft; a checklist for protecting your online privacy; and links to additional resources. These documents can also be downloaded here.

Types of Identity Theft

There are a variety of ways stolen data can be used, depending on what was taken. Different types of ID theft and fraud include:

Financial Identity Theft  

Existing Account Fraud

If a thief obtains a credit or debit card number, the thief can access existing bank and credit accounts for in-person transactions.

New Account Identity Theft

With a full name and Social Security number (SSN), a thief can open new credit accounts.

Health Care/Medical Fraud

With a full name, birthdate, SSN (and sometimes an existing health insurance account number), a thief can attempt to receive benefits and services in your name.

Social Security Benefits Fraud

With a full name, birthdate, and SSN, a thief can try to open a “my Social Security” (MySSA) account in your name and change your direct deposit information to his or her own checking account. Coupled with other information that can easily be found online, such as place of birth, a thief can also try to claim your benefits over the phone.  

Tax Refund Fraud

With a full name, birthdate, and SSN a thief can attempt to file your taxes and claim your refund.

Other Fraud

With a full name, birthdate, SSN, and driver’s license number (which can be turned into a fake license card), a thief can attempt numerous types of fraud, such as applying for a job, getting insurance, renting a home, or even committing crimes in your name.

Reputational & Physical Harm

Some breaches involve personal information that can be used to blackmail, stalk, or otherwise inflict reputational or physical harm against data breach victims.

Phishing

With just a phone number or email address, a thief can use “phishing” scams to attempt to collect more information needed to commit any of the above more severe crimes.

Protect Yourself from Identity Theft

Use these checklists to help you prevent, detect, and resolve identity theft.

Preventing Identity Theft

The first key to protecting yourself from ID theft is prevention.

ID Theft Prevention for Online & Electronic Activity

  • Consider locking your laptop at your work desk or when you’re in a public place.

  • Set passwords for your computer, smartphone, and tablet. Use six digits instead of four for your smartphone password.

  • Set online account passwords that include at least 10 characters and a combination of capital letters, numbers, and symbols in the middle of the password, not the beginning or end.

  • Avoid using the same password for different accounts. Consider using a password manager.

  • Turn on two-factor authentication for your online accounts if available. You will receive additional codes for accessing your online accounts, in addition to your passwords.

  • Keep all software updated. Turn on automatic updates for all software, including antivirus programs.

  • Don’t show information on social networking sites that is commonly used to verify your identity, such as date of birth, city of birth, mother’s maiden name, name of high school, etc. If you do, don't use that information to verify your identity.

  • Turn on your laptop’s firewall and turn off file sharing and “network discovery” for public Wi-Fi connections.

  • Turn off automatic connections to Wi-Fi networks on your electronic devices.

  • Send personal information online through fully encrypted websites or apps. Encrypted websites start with https. The non-profit Electronic Frontier Foundation has the HTTPS Everywhere extension for your web browser that will make sure you’re using encrypted communications on websites that support encryption. In addition to using encrypted websites, online transactions are best conducted over secure encrypted Wi-Fi connections or your phone’s data network, versus an unsecure Wi-Fi connection.

  • Consider using a Virtual Private Network (VPN) when in public.

  • Secure your home router. Steps for doing so are available on the Federal Trade Commission’s website.

  • Disable Bluetooth connections on devices when not in use.

  • Watch out for “phishing” scams where identity thieves request personal information by pretending to be a legitimate entity, such as a bank or the IRS. Ignore unsolicited requests for personal information by email, links, pop-up windows, texts, or over the phone - and only contact entities by means you know to be legitimate. For example, if you receive a call purportedly from your bank’s security department, don’t give out information. Instead, call the number on your bank card and ask for the security department.

  • Use credit cards instead of debit cards for all online and in-person purchases if possible. Consumers have more legal protections against fraud with credit cards and can also avoid having to wait for stolen funds from checking accounts to be replenished. Consider only carrying debit cards for trips to the ATM or cash-back transactions.

  • Sign up for your “my Social Security” (MySSA) account. This will help prevent a scammer from opening an account in your name and changing your direct deposit information to his or her own checking account. A credit freeze on your Equifax credit report will also block the creation of a MySSA account because the Social Security Administration uses Equifax credit reports for identity verification.

  • Dispose of your old computers and mobile devices safely to keep data out of the wrong hands. You’ll want to look up steps for your specific device, but below are basic steps.

For computers: Save data you want to keep and transfer, “wipe” or overwrite your hard drive many times, and keep it out of the landfill by recycling, donating, or reselling it. (Deleted files can still be recovered if you don’t wipe your hard drive clean many times.)

For mobile devices: Backup your phone, reset your device, remove or erase SD & SIM cards, and keep it out of the landfill by recycling, donating, reselling, or trading it.

ID Theft Prevention for Offline Activity

  • Do not disclose your full nine-digit Social Security number unless absolutely necessary, and never use it as an identifier or password. Question those who ask for it. If someone calls claiming to be from your bank security department, it’s best to hang up and call the number on your card.

  • Lock your records and financial documents at home.

  • Lock your mailbox if it is lockable.

  • Shred documents containing personal information (name, account numbers, any part of your social security number, and birthdate) before throwing them away.

  • Opt-out of pre-approved (pre-screened) credit & insurance offers. Credit and insurance companies buy “prescreened” lists from the credit bureaus to make pre-approved offers to prospective customers. While such offers provide consumers with information about possible credit options, identity thieves may steal these pre-approved offers and apply for them with your personal information. Optoutprescreen.com is the official website where by law you can opt out of receiving these offers for five years or permanently. You can also opt back in any time. Note that this action only slows credit card and loan offers as only credit bureaus are subject to this rule. Airlines or retailers or others you do business with are not.

  • Use the chip side of chip enabled cards, instead of the magnetic strip side, for in-person purchases whenever possible. Beware devices called skimmers and shimmers that criminals install on ATMs and card readers at checkout lines or gas pumps to steal your credit card information. When using ATMs and card readers, look and touch for signs of tampering, such as mismatched colors or loose parts. Always cover your hand while hand typing a PIN, and avoid using ATMs in secluded locations. ATMs at banks are the least likely to have skimmers.

  • Use credit cards instead of debit cards for online and in-person purchases if possible. Consumers have more legal protections against fraud with credit cards and can also avoid waiting for stolen funds from checking accounts to be restored.

  • Watch out for “phishing” scams where identity thieves request personal information by pretending to be a legitimate entity, such as a bank or the IRS. Ignore unsolicited requests for personal information by email, links, pop-up windows, texts, or over the phone - and only contact entities by means you know to be legitimate. For example, if you receive a call purportedly from your bank’s security department, don’t give out information. Instead, call the number on your bank card and ask for the security department.

  • Place credit freezes on your credit reports. The “Credit Freezes: How to Prevent New Account Identity Theft” section of this report explains how to freeze your credit reports.

  • File your taxes as soon as possible to help prevent tax refund fraud. A fraudster can still file taxes in your name even if you’re not required to file taxes or aren’t eligible for a refund. Also, some people qualify for an Identity Protection (IP) PIN that must be entered before a tax filing can be submitted. The IP PIN is available to identity theft victims and is also currently offered to all taxpayers in Florida, Georgia, and Washington, D.C., as part of a pilot program.

  • Protect your deceased loved ones from identity theft by notifying appropriate institutions of their deaths.

Detecting Identity Theft

  • Check your monthly statements for unauthorized charges. Be suspicious of phone calls about surprise debts.

  • Sign up to receive email and/or text notifications of account activity and changes to account information.

  • Instead of paying for over-priced subscription credit monitoring, use your free annual credit reports as your own credit monitoring service. Every 12 months, federal law gives you the right to receive one free credit report from each of the three main credit bureaus, Equifax, Experian and TransUnion. Instead of requesting three at the same time, request one credit report from one of the bureaus every four months. Verify that the information is correct and that accounts have not been opened without your knowledge. Free credit reports are available online at AnnualCreditReport.com, by phone at 1-877-322-8228, or by mail. There are other non-official sites that offer free reports too. Beware of sites that promise free reports and credit scores but may use trial-offer gimmicks to urge you to switch to paid credit monitoring or other services. There are some sites that offer no strings attached, free services - just expect to see ads. And know that the credit scores on those sites are most likely not FICO scores as used by most creditors.

  • There are many other consumer reporting companies besides the three big nationwide credit bureaus that specialize in collecting other types of information about you, including bounced check activity, criminal and other public records, employment information, insurance claims, and tenant history. Requesting free reports with these specialty bureaus every year could help you spot various fraudulent activities done in your name. Note that many of these companies will not have files on you at all. For example, if you’ve never had a bank account closed for “bounced check activity,” it is likely that you won’t have files at bounced check specialty bureaus.

  • Sign up for your “my Social Security” (MySSA) account. Even if you don’t receive social security benefits yet, checking your MySSA account can help you spot changes to your personal information that might indicate thieves trying to claim your benefits over the phone.

  • Request your driving record to help spot traffic violations committed in your name.

  • Sign up for online accounts with your health care and insurance providers to monitor any fraudulent services on your statements.

  • Be alert to notices about a tax return already filed, additional taxes you owe, refund offsets, collection for a year you didn't file, or records showing income from an employer for whom you did not work.

  • Check if your online accounts have been hacked. Have I Been Pwned is a free tool you can use to check whether your online accounts may have been compromised in data breaches.

Resolving Identity Theft

  • Take the following steps to resolve new account identity theft:

Step 1: Notify your financial institutions. If you discover that your wallet, checkbook, credit card, or other sensitive information has been lost or stolen, immediately notify the issuing bank, credit card issuer, or relevant institution to close all existing accounts.

Step 2: Get copies of your credit reports and place fraud alerts on them. If you haven’t already, it’s time to get freezes.

Step 3: File an Identity Theft Report. If you suspect identity theft, report it to the Federal Trade Commission using the online complaint form at identitytheft.gov or by calling 1-877-ID-THEFT.

Step 4: You might decide to file a police report.

  • Visit Identitytheft.gov, the government’s official website that will walk you through clear checklists of actions you can take to recover from new account identity theft and other types of fraud.

Credit Freezes: How to Prevent New Account Identity Theft

Defense against any kind of identity theft starts with vigilance about protecting your personal information by taking steps such as creating secure passwords, keeping your social security number private, and shredding personal documents.

However, if and when someone does steal your information, there are a variety of ways it can be used, depending on what was taken. One of those uses is known as new account identity theft, where someone opens a new account in your name and then proceeds to rack up a ton of debt. New account identity theft can be prevented by getting security freezes, also known as credit freezes.

What Are Credit Freezes & Why Should I Get Them?

A credit freeze blocks potential creditors such as a credit card company, a cell phone company, or a lender from viewing your credit report, which shows your credit history. Most creditors will not issue new credit to a customer if they cannot see that customer’s credit report or the credit score derived from it from at least one of the three big nationwide consumer reporting agencies - Equifax, Experian, and TransUnion. (Consumer reporting agencies are also known as credit bureaus.) By blocking creditors from accessing your credit report, you’re stopping identity thieves who apply for new accounts in your name with your stolen Social Security number.

Credit freezes do not affect your ability to use existing credit you already have, such as a credit card or loan. Nor do freezes affect your credit score. In fact, freezes help protect your score by preventing your credit from being negatively scored if someone racks up debt in your name.

You can easily remove a freeze or “thaw” your credit report when you want to apply for new credit. Freezes can be temporarily or permanently removed when you want.

Because creditors run credit checks with any one or a combination of the three big credit bureaus, you need to block access to your reports with all three.

What Are the Differences Between Credit Freezes, Credit Locks, Credit Monitoring, and Fraud Alerts?

Credit locks offered by the credit bureaus appear to block access to credit reports the same way that credit freezes do. Therefore, freezes and locks both deny thieves the ability to open fake accounts in your name.

However, freezes are a right mandated by law, while locks are conditional on terms of use agreements that are set by the credit bureaus and could change at any time. Your rights as a consumer are on stronger ground with freezes. Whether you chose to get freezes or locks, remember you’ll need to get them at all three national credit bureaus.

Fraud alerts don’t block access to your credit reports, but they do notify creditors that they should try to verify your identity before opening a new account in your name. If you choose not to block access to your reports at the three main credit bureaus, you should at least place fraud alerts on your reports.

Credit monitoring alerts you to changes to your credit reports, which can help you spot unauthorized credit accounts opened in your name. Credit monitoring can only help detect new account identity theft after it has already occurred, not prevent it.

How Much Do Freezes Cost And When Do They Become Free Nationwide?

A new federal law eliminated fees for getting and removing credit freezes across the country at all big three credit bureaus on September 21st, 2018.

Do I Need to Freeze My Report with Other Credit Reporting Agencies?

As the Consumer Financial Protection Bureau lists, there are many other consumer reporting companies besides the three big nationwide providers of consumer reports. Some websites have recommended getting freezes with Innovis and ChexSystems, but as far as we know, their reports are not used by creditors for credit approvals.  

However, some news outlets have reported fraudulent accounts being opened by cell phone companies using credit reports provided by the National Consumer Telecommunications & Utilities Exchange (NCTUE). We therefore also recommend freezing your credit report at NCTUE, in addition to at the big three credit bureaus.

How to Freeze (and Unfreeze) Your Credit Reports

  • You can place freezes online, over the phone, or in writing (info provided below)

  • You will receive a PIN for your credit freeze with each bureau. You will use this PIN when you want to unfreeze your credit report to apply for new credit.

  • If you want to temporarily lift a freeze because you are applying for credit, try to find out which credit bureau the business uses to check credit reports. You can save some money and time by only lifting your freeze for that credit bureau.

  • You can temporarily lift a freeze for a particular creditor or for a specific period of time, from one day to one year.

  • Make sure to account for the time it can take to thaw your report. In most cases if you request a thaw online or over the phone, your report can be unfrozen within 15 minutes. However, it can take longer if you don’t have your PIN that was assigned to you when you froze your report, so make sure to keep your PIN in a safe, memorable place where you can quickly retrieve it when needed. It can also take up to three days of receipt of your request if you make it via postal mail.

Equifax

Online: https://www.equifax.com/personal/credit-report-services/

Phone: 1-800-349-9960 (automated), 1-888-298-0045 (live operator)

Mail: Equifax Security Freeze, P.O. Box 105788, Atlanta, Georgia 30348

Experian

Online: https://www.experian.com/freeze/center.html

Phone: 1‑888‑397‑3742

Mail: Experian Security Freeze, P.O. Box 9554, Allen, Texas 75013

Experian includes a potentially confusing three paragraph “Security Freeze Warning.” They are just explaining that you will need to unfreeze your credit report before applying for credit if you ever wish to do so in the future.

TransUnion

Online: https://www.transunion.com/credit-freeze/place-credit-freeze

Phone: 888-909-8872

Mail: TransUnion LLC, P.O. Box 2000, Chester, PA 19016

National Consumer Telecommunications & Utilities Exchange

Online: https://www.exchangeservicecenter.com/Freeze/jsp/SFF_PersonalIDInfo.jsp

Phone: 1-866-349-5355

Mail: NCTUE Security Freeze P.O. Box 105561 Atlanta, GA 30348

Protect Your Online Privacy

Although protection from identity theft is largely about data security, privacy also plays an important role. Data security and privacy often go hand-in-hand with each other. Privacy generally refers to the control or choice you have over how your personal information is used or shared. Data security refers to the measures put in place to protect that control and make sure data is used as intended.

Use this checklist to help you control how your personal information is used or shared online.

  • Cover the camera on your laptop to prevent hackers from watching and recording you.

  • Consider your options for blocking websites, advertisers, and others from tracking your online activity on your computer, including: adjusting your cookies settings on your browser, installing a tracking blocker for your web browser, or opting out of targeted advertising. Note that “private browsing” settings by themselves still allow your activity to be communicated to third-parties during a browsing session.

  • Consider your options for blocking advertisers from tracking your online activity on your mobile device, including turning off ad tracking and resetting “device identifiers.” You can also research ways of controlling ad tracking on your other smart devices, such as internet connected entertainment systems.

  • Check the privacy settings on your mobile device to control the access that different apps have to your personal information, including location, personal contacts, photos, calendar, and health data. Many apps have the ability to track your location even when you’re not using them.

  • Check your privacy and other settings in your Facebook account to control tools such as face recognition, location history, and ad preferences.

  • Check your privacy settings in your Google account to control tools such as the collection of your web searches and other activity and the ads you see.

  • Check your privacy settings in your other apps and social media accounts.

Identity Theft & Privacy Resources


Issue updates

News Release | U.S. PIRG Education Fund | Consumer Protection

Heartburn medication recalls continue due to carcinogen concerns

The U.S. Food and Drug Administration (FDA) has confirmed today that the drug manufacturers Dr. Reddy’s and Perrigo have initiated a voluntary recall of all of their generic versions of Zantac (ranitidine) -- commonly used to treat heartburn -- due to carcinogen contamination.

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

Proposed rule would remove unsafe, inclined infant sleepers from market

Despite more than 50 infant deaths from inclined sleepers, including the Fisher-Price Rock ‘n Play and the Kids II Rocking Sleeper, many versions of this type of product remain for sale and in homes. The U.S. Consumer Product Safety Commission (CPSC) is proposing a new rule that would virtually end the sale of inclined sleepers. 

> Keep Reading

1 in 7 used cars at Texas AutoNation lots have unrepaired safety recalls, study finds

America's largest auto retailer AutoNation is selling used vehicles with unrepaired safety recalls, according to a study by the Texas Public Interest Research Group Education Fund. Those recalls include explosive Takata airbags, faulty GM ignition switches and other defects with no known fixes.

“By selling recalled cars with safety defects, AutoNation endangers customers’ lives before they even reach home,” said Adam Garber, U.S. Public Interest Research Group Education Fund’s Consumer Watchdog. “The only way that AutoNation can ensure a ‘worry-free’ purchase is to repair every recalled vehicle before selling it.”

> Keep Reading
Report | TexPIRG Education Fund | Consumer Protection

Unsafe Used Cars for Sale

AutoNation, which bills itself as “America’s Largest Auto Retailer,” is selling recalled used vehicles that contain dangerous safety defects. In a survey of over 2,400 used vehicles for sale at 28 AutoNation locations, 1 in 9 were found to have unrepaired safety recalls. Those vehicles are potentially hazardous to the people who buy them, their passengers and everyone else on the road. Vehicles with defects subject to safety recalls – including malfunctioning Takata airbags and General Motors ignition switches – have been responsible for thousands of injuries and deaths.

> Keep Reading

Pages

News Release | U.S. PIRG Education Fund | Consumer Protection

Heartburn medication recalls continue due to carcinogen concerns

The U.S. Food and Drug Administration (FDA) has confirmed today that the drug manufacturers Dr. Reddy’s and Perrigo have initiated a voluntary recall of all of their generic versions of Zantac (ranitidine) -- commonly used to treat heartburn -- due to carcinogen contamination.

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

Proposed rule would remove unsafe, inclined infant sleepers from market

Despite more than 50 infant deaths from inclined sleepers, including the Fisher-Price Rock ‘n Play and the Kids II Rocking Sleeper, many versions of this type of product remain for sale and in homes. The U.S. Consumer Product Safety Commission (CPSC) is proposing a new rule that would virtually end the sale of inclined sleepers. 

> Keep Reading

1 in 7 used cars at Texas AutoNation lots have unrepaired safety recalls, study finds

America's largest auto retailer AutoNation is selling used vehicles with unrepaired safety recalls, according to a study by the Texas Public Interest Research Group Education Fund. Those recalls include explosive Takata airbags, faulty GM ignition switches and other defects with no known fixes.

“By selling recalled cars with safety defects, AutoNation endangers customers’ lives before they even reach home,” said Adam Garber, U.S. Public Interest Research Group Education Fund’s Consumer Watchdog. “The only way that AutoNation can ensure a ‘worry-free’ purchase is to repair every recalled vehicle before selling it.”

> Keep Reading
News Release | TexPIRG Education Fund | Consumer Protection

Investigation finds 1 in 7 used cars for sale at surveyed Texas AutoNation lots have unrepaired safety recalls

AutoNation, America’s largest auto retailer, is selling used vehicles with unrepaired safety recalls including explosive Takata airbags, faulty GM ignition switches and defects with no fix available. Unsafe Used Cars for Sale, a new report from Texas Public Interest Research Group Education Fund and the Consumers for Auto Reliability and Safety (CARS) Foundation, 1 in 7 cars for sale in Texas at AutoNation dealerships are dangerous to drivers, passengers and others who share the roads. 

“By selling recalled cars with safety defects, AutoNation endangers customers’ lives before they even reach home,” said Adam Garber, U.S. Public Interest Research Group Education Fund’s Consumer Watchdog. “The only way that AutoNation can ensure a ‘worry-free’ purchase is to repair every recalled vehicle before selling it.”

The survey found numerous unsafe cars among more than 2,400 vehicles analyzed at 28 dealerships in 12 states. 1 in 9 cars for sale at all surveyed dealerships had active recalls and specifically, 1 in 7 cars at surveyed Texas dealerships have recalls. The recalled vehicles had defects that could cause vehicles to stall in traffic, seat belts to fail, Takata air bags to propel metal fragments at passengers, cars to catch on fire, or steering to malfunction.

> Keep Reading

Pages

30 years of toy safety

For the past thirty years, our sister organization U.S. PIRG Education Fund has taken a close look at the safety of toys sold in stores. Their reports have led to more than 150 regulatory actions. In November 2015, they released our 30th annual Trouble in Toyland report.

> Keep Reading
Report | TexPIRG Education Fund | Consumer Protection

Unsafe Used Cars for Sale

AutoNation, which bills itself as “America’s Largest Auto Retailer,” is selling recalled used vehicles that contain dangerous safety defects. In a survey of over 2,400 used vehicles for sale at 28 AutoNation locations, 1 in 9 were found to have unrepaired safety recalls. Those vehicles are potentially hazardous to the people who buy them, their passengers and everyone else on the road. Vehicles with defects subject to safety recalls – including malfunctioning Takata airbags and General Motors ignition switches – have been responsible for thousands of injuries and deaths.

> Keep Reading
Report | TexPIRG Education Fund | Consumer Protection

Driving Into Debt

In much of America, access to a car is all but required to hold a job or lead a full and vibrant life. Generations of car-centric transportation policies – including lavish spending on roads, sprawl-inducing land use policies, and meager support for other modes of transportation – have left millions of Americans fully dependent on cars for daily living.

> Keep Reading
Report | TexPIRG | Consumer Protection

Fixed for the Holidays

Why Shop Refurbished?

Black Friday prices year-round: You can usually find great deals on used electronics, getting something that’s like-new, but for a sizable discount. Technically, the minute you open a new device, it becomes used, so the difference between a used and new item can be negligible. You can get an item that’s close to new at prices lower than Black Friday deals.

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

Trouble in Toyland 2017

For over 30 years, U.S. PIRG Education Fund has conducted an annual survey of toy safety, which has led to over 150 recalls and other regulatory actions over the years, and has helped educate the public and policymakers on the need for continued action to protect the health and wellbeing of children.

Toys are safer than ever before, thanks to decades of work by product safety advocates, parents, the leadership of Congress, state legislatures, and the Consumer Product Safety Commission (CPSC). 

> Keep Reading

Pages

Blog Post | Consumer Protection

In the wake of the Capital One data breach, Ed Mierzwinski and Adam Garber explain how to protect your credit

Were you affected by the Capital One breach, one of the largest thefts of data from any bank to date?

> Keep Reading
Blog Post | Consumer Protection

Letter to Gov. Abbott: Sign SB1264 | Bay Scoggin

Today, TexPIRG asked the Governor to get SB1264 off his desk and into law, protecting consumers with non-federal health plans from ever having to deal with surprise medical bills again. Check out what we had to say.

> Keep Reading
Blog Post | Consumer Protection

State PIRGs go to Washington for Consumer Lobby Day

Members of Congress hear repeatedly from lobbyists for corporate special interests in their offices and at fundraisers. How can consumer advocates balance the scales?

> Keep Reading
Blog Post | Consumer Protection

Congressional testimony underscores how predatory auto loans are driving Americans into debt

In most of the country, owning a car is all but required. And we're paying for it—to the tune of $1.2 trillion. This is putting the financial well-being of millions of Americans at risk, and TexPIRG and our national network are calling for change.

> Keep Reading
Blog Post | Public Health, Consumer Protection

How safe is our food? Not safe enough, says PIRG Consumer Watchdog team, and it's trending in the wrong direction

Unsafe food recalls in the U.S. are trending the wrong way. From 2013 to 2017, they rose 10 percent overall, and a whopping 83 percent for the most hazardous meat and poultry recalls.

> Keep Reading

Pages

Blog Post | Consumer Protection

In the wake of the Capital One data breach, Ed Mierzwinski and Adam Garber explain how to protect your credit

Were you affected by the Capital One breach, one of the largest thefts of data from any bank to date?

> Keep Reading
Blog Post | Consumer Protection

State PIRGs go to Washington for Consumer Lobby Day

Members of Congress hear repeatedly from lobbyists for corporate special interests in their offices and at fundraisers. How can consumer advocates balance the scales?

> Keep Reading
Blog Post | Consumer Protection

Congressional testimony underscores how predatory auto loans are driving Americans into debt

In most of the country, owning a car is all but required. And we're paying for it—to the tune of $1.2 trillion. This is putting the financial well-being of millions of Americans at risk, and TexPIRG and our national network are calling for change.

> Keep Reading
Blog Post | Public Health, Consumer Protection

How safe is our food? Not safe enough, says PIRG Consumer Watchdog team, and it's trending in the wrong direction

Unsafe food recalls in the U.S. are trending the wrong way. From 2013 to 2017, they rose 10 percent overall, and a whopping 83 percent for the most hazardous meat and poultry recalls.

> Keep Reading
Blog Post | Consumer Protection

1 Year After Equifax Data Breach, Here's Everything You Need To Know

One year after announcing the biggest data breach in history, Equifax still hasn’t been held accountable or provided the information and tools consumers need to protect themselves. Since Equifax won’t help protect consumers, TexPIRG is stepping in.

> Keep Reading
News Release | U.S. PIRG Education Fund

The U.S. Food and Drug Administration (FDA) has confirmed today that the drug manufacturers Dr. Reddy’s and Perrigo have initiated a voluntary recall of all of their generic versions of Zantac (ranitidine) -- commonly used to treat heartburn -- due to carcinogen contamination.

News Release | U.S. PIRG Education Fund

Despite more than 50 infant deaths from inclined sleepers, including the Fisher-Price Rock ‘n Play and the Kids II Rocking Sleeper, many versions of this type of product remain for sale and in homes. The U.S. Consumer Product Safety Commission (CPSC) is proposing a new rule that would virtually end the sale of inclined sleepers. 

Media Hit

America's largest auto retailer AutoNation is selling used vehicles with unrepaired safety recalls, according to a study by the Texas Public Interest Research Group Education Fund. Those recalls include explosive Takata airbags, faulty GM ignition switches and other defects with no known fixes.

“By selling recalled cars with safety defects, AutoNation endangers customers’ lives before they even reach home,” said Adam Garber, U.S. Public Interest Research Group Education Fund’s Consumer Watchdog. “The only way that AutoNation can ensure a ‘worry-free’ purchase is to repair every recalled vehicle before selling it.”

Report | TexPIRG Education Fund

AutoNation, which bills itself as “America’s Largest Auto Retailer,” is selling recalled used vehicles that contain dangerous safety defects. In a survey of over 2,400 used vehicles for sale at 28 AutoNation locations, 1 in 9 were found to have unrepaired safety recalls. Those vehicles are potentially hazardous to the people who buy them, their passengers and everyone else on the road. Vehicles with defects subject to safety recalls – including malfunctioning Takata airbags and General Motors ignition switches – have been responsible for thousands of injuries and deaths.

Every AutoNation location surveyed was found to have unsafe, recalled used vehicles for sale.

• Researchers surveyed used vehicles for sale at 28 AutoNation locations in 16 metro areas across the nation during July and August 2019. Out of 2,429 vehicles surveyed, 285 had unrepaired safety recalls. 

• Some dealerships had a significantly greater proportion of used vehicles under recall than others. At the Chrysler Jeep West (CO) location, nearly 1 in 5 used vehicles had an unrepaired safety recall. At the Honda Fremont (CA), Hyundai Denver (CO), Chrysler Dodge Jeep Ram and Fiat Johnson City (TN) and Subaru Spokane Valley (WA) dealerships, more than 1 in 6 used vehicles contained an unrepaired safety recall.

• Even “certified” pre-owned vehicles often have unresolved recalls. Our survey found 14 instances of “certified” cars with unrepaired safety recalls.

All vehicle safety recalls should be taken seriously, and vehicles should be repaired before sale to consumers for use on the roads. Some victims have been killed within hours of when a dealer handed them the key to a defective car.

69 of the 2,429 used vehicles surveyed contained recalled Takata airbags that have been linked to 24 deaths and over 200 injuries globally. Exploding shrapnel from defective airbags has caused blindness and brain injury, as well as death from blood loss.

Some recalled used vehicles at AutoNation had no remedy available. 

Of the vehicles surveyed, 47 (16 percent of recalled vehicles) had an unrepaired safety recall for which a remedy wasn’t available at the time of the analysis. Consumers who purchase such a vehicle may have to wait for months or longer before their unsafe recalled vehicle can be repaired.

AutoNation advertises that its used vehicles are “worry free.”

AutoNation claims on its website that “we take the risk out of buying a pre-owned vehicle,” and that “as an industry leader we hold ourselves to higher standards.” It also purports to “provide promises and processes you won’t find anywhere else,” and advertises its pre-owned vehicles as “worry free.”

However, former AutoNation CEO Mike Jackson has admitted that vehicles with safety recalls are far from “worry free.” In 2016, Automotive News reported that he said: 

"These are not that the wrong tire-pressure sticker is on the car or some other little minor item. …These are significant safety recalls, and we feel the time has passed that it's appropriate to take a vehicle in trade with a significant safety recall and turn around the next day and sell it to consumers.”

His statement was referencing the promise that AutoNation made in 2015 not to sell used vehicles with unrepaired recalls. But this pledge lasted less than 18 months. On November 28, 2016, AutoNation walked back on its promise and began to market recalled vehicles.

Many recalled vehicles are at dealers with service shops capable of making repairs in-house.

Most AutoNation dealerships are franchisees which sell new cars that are affiliated with a specific manufacturer and have service shops that specialize in fixing that manufacturer’s vehicles. Since recalled vehicles typically must be returned to an authorized dealer for repairs, this should make it easier for those dealerships to make repairs to used recalled vehicles of the same brand, as a service department capable of making the repairs often exists on site. But, our survey found 62 used vehicles that were being sold by AutoNation dealerships of the same make as the vehicle under recall. 

Dealers’ sales of used vehicles with unrepaired safety recalls may be illegal. 

All states prohibit licensed dealers, including those that sell used vehicles, from engaging in practices such as bait and switch, false advertising, unfair and deceptive acts and practices, fraud, violating express or implied warranties and the common law duty of care, negligence or causing wrongful death. AutoNation’s failure to repair recalled cars despite promising that it is selling vehicles that are of high quality may violate these provisions. 

Auto dealers should not sell unrepaired recalled used cars to consumers. To help address the risks posed by AutoNation’s sales of unsafe recalled vehicles to consumers:

Policy recommendations

  • The U.S. District Court in Washington, D.C., should grant the relief requested by Consumers for Auto Reliability and Safety, U.S. PIRG, and the Center for Auto Safety, and overturn the Federal Trade Commission’s consent orders with GM and with the automotive dealership chains CarMax, Lithia, Koons, West-Herr and Asbury that allows them to advertise that unsafe vehicles with unrepaired safety recalls are "safe," "subject to rigorous inspections," "repaired for safety," and "certified," as long as they merely disclose that the vehicles may have an open safety recall.

  • The Federal Trade Commission should prohibit AutoNation and other dealers from engaging in deceptive and unfair practices, such as advertising its used vehicles as “worry free” and high-quality when they have unrepaired safety recalls. 

  • State attorneys general should investigate AutoNation and other dealers who engage in such practices, and enforce existing state laws that prohibit them from selling unsafe, unrepaired recalled vehicles to the motoring public. 

  • AutoNation should honor the commitment it made in 2015 and re-institute its former policy of not selling used cars with unrepaired recalls. Dealerships across the country should follow suit and implement policies that prevent the sale of used vehicles with unrepaired safety recalls. 

For consumers

  • As long as dealers continue to sell vehicles with unrepaired recalls, consumers should investigate any used vehicle they plan on purchasing to make sure that it does not contain unrepaired recalls. If the vehicle does have an unrepaired recall, consumers should refuse to buy it until it has been repaired by the seller at an authorized dealership.

  • If you recently purchased a used car, you should look up the Vehicle Identification Number (VIN) at www.safecar.gov. If there is an unrepaired recall, go to any of the manufacturer’s authorized dealerships to have it fixed. 

  • If you own a vehicle that is subject to a safety recall, and the parts are not available to fix the recall, insist on getting a safe loaner or rental vehicle from the manufacturer. 

  • Consumers or surviving family members harmed by dealers who sold unrepaired, recalled used cars should consult an attorney in their state who specializes in representing consumers in auto warranty and auto fraud litigation.

Consumer Protection | TexPIRG

1 in 7 cars at Texas AutoNations had unrepaired safety recalls

Our new report revealed that AutoNation is selling recalled, used vehicles that contain dangerous safety defects. We're calling on AutoNation's Executive Chairman to stop selling cars with unrepaired recalls.

 

Consumer Protection | U.S. PIRG

Campus debit cards cost students over $24 million in fees

Report shows how campus debit cards — along with how they are marketed — are putting students' financial well-being at risk across the country.

 

Consumer Protection | U.S. PIRG

The real price of medications

The results of our investigation of variations in prescription drug prices may surprise you.

 

Consumer Protection | U.S. PIRG

Driving into debt

The hidden costs of risky auto loans to consumers and our communities

 
View AllRSS Feed

Support Us

Your donation supports TexPIRG's work to stand up for consumers on the issues that matter, especially when powerful interests are blocking progress.

Consumer Alerts

Join our network and stay up to date on our campaigns, get important consumer updates, and take action on critical issues.
Optional Member Code