News Release

Contact

After Apple Slows Phones, Interest In Repair Spikes in Texas

For Immediate Release

A new survey released by TexPIRG shows that interest in additional phone repair options surged as battery issues with iPhones made headlines.

Findings show that we throw out 33,300 phones each day in Texas, highlighting need for expanded access to repair.

AUSTIN, TEXAS -- A new survey released today by TexPIRG, “Recharge Repair,” found a surge in consumer demand for phone repair following the revelation Apple was slowing phones with older batteries. “Recharge Repair” identifies the barriers to battery replacement and phone repair that add to long repair delays for consumers. The findings support the need for Right to Repair reforms to grant consumers and third parties access to the parts and tools to repair cell phones and other electronics.

Among the findings were:

-       We surveyed 164 independent repair businesses nationally who reported a 37% increase in weekly battery replacement service requests since Dec. 20

-       Self-repair interest surged as well – traffic from Texas residents to iPhone battery repair instructions went up 141%. 14,297 people from Texas viewed instructions in between Dec. 20 and Jan. 22

-       eWaste is a growing concern. Texas throws out an estimated 33,300 cell phones per day, our share of the 141 million phones tossed each year.

“We should be free to fix our stuff,” said Bay Scoggin, TexPIRG director. “We should be working to reduce needless waste – repairing things that still have life -- but companies use their power to make things harder to repair. This survey shows that people are clearly looking for more options to repair their phones.”

18 states, but not Texas, have introduced “Right to Repair” or “Fair Repair” laws which guarantee access to the parts and tools needed for repair.

In December, it was discovered that Apple was intentionally slowing down phones with older batteries. They defended this tactic by saying it was intended to reduce performance issues, but had many people wondering if Apple was covertly pushing people to upgrade to a new phone. Regardless of intent, these issues are resolved by replacing the battery – a battery which Apple doesn’t make available to customer or third-party repair businesses.

“These companies go to extraordinary lengths to keep people from repairing their devices. They glue parts to the casing so they can’t be removed, they refuse to sell replacement parts, they digitally lock devices to prevent third party repair,” said Repair.org Executive Director Gay Gordon-Byrne. “Apple is telling some people they can’t fix their batteries until April. Certainly, there are people with easily fixable phones who will get new ones instead of waiting. Why won’t they just sell their original batteries to other repair businesses? This problem would be over in a few days.”

As part of the survey, Brian Mills, of CPR of Wichita Falls, provided this story, “We see a lot of customers who think their phone is useless because it won't charge.  We are several hours from an Apple store so they aren't willing to travel there.  We either clean out the charging port for free or replace the port or battery as needed in 30 minutes at $50 for an iPhone 6.  The customer is happy and willing to continue using their Apple device.”

TexPIRG supports Right to Repair reforms because they reduce waste by limiting companies abilities to push customers to toss products that still have life.

“Fixing something instead of throwing it away to buy something new is better for the environment. Repair should be the easier, more affordable choice and it can be. People are resourceful, they can find ways to fix things, to keep them from going to waste, sitting in a landfill somewhere,” said Scoggin. “But the first thing we need to repair are our laws.”

 

 https://uspirg.org/sites/pirg/files/resources/RechargeRepair_Feb1_2018.pdf

Defend the CFPB

Tell your senators to oppose the “Financial CHOICE Act,” which would gut Wall Street reforms and destroy the Consumer Financial Protection Bureau as we know it.

Support Us

Your donation supports TexPIRG's work to stand up for consumers on the issues that matter, especially when powerful interests are blocking progress.

Consumer Alerts

Join our network and stay up to date on our campaigns, get important consumer updates, and take action on critical issues.
Optional Member Code