Report: Making Health Care Work

Building a Better Health Care Marketplace

Policy Brief #7: Designing a Consumer-Friendly Exchange
Released by: TexPIRG

The exchange is a store where consumers can buy health insurance products – and anyone who’s worked retail knows that the consumer experience is critical.  For all the attention that must be paid to getting the behind-the-scenes aspects of the exchange to work, the front-end is just as important. 

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